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Collector Support Centre

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Everything you need to get the most from Artscapy, organised around your collecting journey.

Getting StartedArtscapy ONEBuyingSellingFinanceInsuranceMembership

Browse by journey

Find help by what you're trying to achieve.

Getting Started

Create your account, build your collection and understand the Artscapy platform.

1 article

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Artscapy ONE

Managing your collection, ONE Intelligence, valuations, analytics and documents.

4 articles

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Buying

Private Sales, auctions, payments, bidding and artwork enquiries.

2 articles

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Selling

Consignments, private sales, auctions, pricing, timelines and settlement.

2 articles

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Finance

Art-backed lending, eligibility, repayments, collateral and loan management.

Guides in preparation

Ask a specialist

Insurance

Protecting your collection, obtaining cover, valuations and policy support.

1 article

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Membership

Membership benefits, events, access and account management.

1 article

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Account & Security

Login, passwords, verification, notifications and privacy.

2 articles

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Browse the full knowledge base at artscapy.com/help-centre.

Popular questions

The answers collectors look for most often.

Short answers, with a link through to the full guide whenever you want more detail.

Popular guides

Longer reads, for when you want the full picture.

Buying

Art Due Diligence service

Independent checks on provenance, condition, authenticity and title before you commit to an acquisition.

6 min readRead guide

Artscapy ONE

Art account and collection questions

How to add artworks to your account, what information each record holds, and how your collection is organised and kept private.

5 min readRead guide

Artscapy ONE

Art appraisal service

A specialist-led appraisal producing a documented valuation suitable for insurance, probate, tax or sale purposes.

5 min readRead guide

Buying

How to buy on Artscapy?

Browse available works, make an enquiry or bid, and complete the purchase. Identity verification applies to acquisitions above certain thresholds.

5 min readRead guide

Selling

How do I list an artwork for sale?

Submit the work from your collection with images and documentation. A specialist advises on route, pricing and timing before it goes to market.

5 min readRead guide

Insurance

Insurance

How cover is arranged for a collection, what the valuation needs to show, and how to keep sums insured current as values move.

5 min readRead guide

Video guides

Watch how it works.

Coming soon

A collector's interior with artworks on the wall
4:12

Getting Started

Open your account, add your first works and find your way around.

Portfolio analytics displayed on screen
6:38

Using ONE Intelligence

Read the analytics behind your collection and what they tell you.

A collection overview within Artscapy ONE
5:20

Managing Your Collection

Records, documents, provenance and keeping everything current.

A gallery interior with works available for private sale
5:04

Buying Art

Enquiries, private sales and completing an acquisition.

An artwork presented as an auction lot
7:15

Selling Art

Choosing a route, agreeing terms and going to market.

A collector's study with artworks and documents
6:02

Finance Overview

How art-backed lending works and what makes a work eligible.

A significant artwork displayed in a private residence
4:48

Insurance Overview

Arranging cover and keeping sums insured aligned with value.

Need specialist help?

Sometimes you simply want to speak to someone.

Our specialists work with collections every day. Tell us what you need and we will put you with the right person.

Collection Support

Help managing your collection, records and valuations.

Contact specialist

Buying & Selling

Questions about acquisitions or consignments.

Contact specialist

Finance

Discuss an art-backed loan against your collection.

Contact specialist

Insurance

Speak with a specialist about arranging cover.

Contact specialist

Membership

Questions about your membership, access or events.

Contact specialist

Still can't find what you're looking for?

Choose whichever way suits you. There is always a person at the other end.

Email supportsupport@artscapy.comWe reply within one working day.
Book a callTwenty minutes, at a time that suitsWith a specialist who knows your area.
Request a callbackLeave a number and we will ring youWeekdays, 9am to 6pm UK time.
Speak to your advisorDirectly, if you already have oneMembers have a named point of contact.

Explore Artscapy

While you're here.

Artscapy ONE

Your collection, its value and every service around it, in one account.

Explore

ONE Intelligence

Analytics and market context for the works you own.

Explore

Private Sales

Selected works offered through discreet, specialist-led transactions.

Explore

Auctions

Curated sales built around collectors rather than consignors.

Explore

Finance

Capital secured against your collection, without selling.

Explore

Insurance

Specialist cover informed by continuous valuation.

Explore

We're here to help you collect with confidence.

Whether you're just getting started or managing an established collection, our team is here to support every step of your collecting journey.

Contact supportSpeak with a specialist
Artscapy

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Copyright 2026 Artscapy. 41 Great Portland Street, London W1.

The value of art investments can go down as well as up, and you may not get back the amount you originally invested. Past performance is not a guarantee of future results. Your capital is at risk. Art investment is not currently regulated by the Financial Conduct Authority (FCA). This information does not constitute investment advice. You are solely responsible for your investment decisions.

AI estimates are indicative only. They are not professional appraisals, do not represent guaranteed buy or sell prices and are not investment advice.